Frequently Asked Questions

We've put together some frequently asked questions on our services but if your query
isn't covered here then please don't hesitate to get in touch.


I'd just like an illustration, can I have that?

If you'd like to order one of our illustration-only services then simply get in touch with us and we'll talk through what you'd like and send over a quote. (The quote will be exactly as listed on the website unless you have requested extra bespoke elements to be added). When you accept the quote, we will then finalise the details for your design and request payment. We need the design info and payment before we can start on illustration-only options but as soon as this is done we start straight away on the design.

The design can take up to 5 working days for a first proof to be drafted and we will wait for your feedback before moving on. We will then colour the image and arrange the layout for a final proof. Once everything is perfect we will send off the designs to the printers. We will check the quality of the prints when they are done and then forward them and the original designs on to you. Please ensure you read the Terms and Conditions for further info.


If you'd like one of our complete packages then get in touch and we will talk with you about what you'd like to have and build a comprehensive quote. When you accept the quote, we will then finalise the details for your design and request a deposit (read the T&Cs for more info on deposits). We need the design info and deposit before we can start on our package options but as soon as this is done we can start straight away on the designs.

Designs can take up to 5 working days for a first proof to be drafted and we will wait for your feedback before moving on. We will then colour the image and arrange the layout for a final proof. Once everything is finished with your design the remaining balance will be due before we can send off the designs to the printers. We will check the quality of the prints when they are done and then forward them and the original designs on to you. Please ensure you read the Terms and Conditions for further info.

I'd like to order a complete package, how do I do that?


What paper options are available?

We use a trusted external print company to complete the print of all our custom stationery and they have a variety of different paper and cardstock options available. We can recommend paper stock for you to compliment your design or if you have something specific in mind then get in touch and we can list all the papers and thicknesses for you.

Envelopes are available in the same paper stock or you can choose a different paper than your main print to add a bit of variety.

Silk, Uncoated, Textured, Kraft & Pearlescent are the most popular options.


Do you have any samples?

We do have some samples of our designs on different paper stock options but there is a small charge of £5 for a sample pack to be sent out. Contact us to order your pack.

However if you do decide to order your stationery with us after purchasing the sample pack we will deduct the £5 charge from your total bill.

We do also exhibit at wedding fairs within the Midlands area throughout the year and you are welcome to attend and look through our work in person. Please follow us on social media (links at the bottom of the page) for updates on the events we are attending.


I'd like to buy an illustration as a gift for someone else, is that possible?

Yes, you can either order a gift voucher for the total amount you'd like to spend and the couple can redeem it when they are ready or you can get in touch with us to order a custom illustration if you already know what you'd like and you want to give the actual illustration as a gift.


Do you design custom projects such as party invites, business cards and other stationery?

Yes, our illustrator has lots of experience and worked on many different design projects. Simply get in touch with us and we can chat through your requirements.